How to Spa
Scheduling and managing of all reservations can be done by contacting the location you wish to visit by either calling or texting. You can easily access that information HERE. Otherwise, you can make an appointment while in store with one of our guest relation team members.
We suggest that individual appointments be reserved 2 to 3 weeks in advance. Of course, last-minute reservations are based upon availability and can also be made by contacting our reservation center as well. Our facilities are designed to accommodate our members, however, we love to have guests visit and have made days available during the week for guest appointments.
All new reservations for all of our services require a non-refundable deposit at the time of scheduling and can be processed either online or over the phone. Once that deposit has been made, a Confirmation Text will be sent to you to ensure that the reservation and service details are correct and that this appointment has been added to both of our schedules. When possible, complimentary reminder texts will be sent out 24 hours prior to the appointment as well.
Our cancellation policy is simple: We require a minimum of a 48 hour notice if you need to cancel or reschedule your appointment for any reason for all Spa, Salon, and Medical services. For all tanning appointments, we require a minimum of a 4-hour notice. If you need to cancel or reschedule your appointment with less than this required notice -for any reason- you will loose your non-refundable deposit for your appointment. This includes even if you need to cancel because you are experiencing symptoms related to COVID-19, received positive test results, or have had known exposure to someone who has tested positive for COVID-19. We inform everyone at the time of booking their new appointments of this policy. We want to be upfront in communicating our policy so that everyone is informed when scheduling a reservation with us. We feel that this policy helps our valued customers prioritize their choice to make and keep this reservation as well as make an informed decision when considering the risk of losing this deposit if they are unable to attend this appointment for any reason.
We would be happy to help you with that! Please call or text our Reservation Center to let us know that you are unable to make your appointment and reschedule with us at your earliest convenience. Please keep in mind that you will no longer be able to transfer your deposit for a new appointment and will need to pay a new deposit in order to reschedule.
You may be already aware that we are incredibly busy at all of our Salon and Spa locations. We often are running at capacity (and you’ll know this to be true if you’ve tried to schedule with us). This often translates to there being a short wait to get in, which can be frustrating in a world where we have grown to expect immediate results to requests for same or next day appointments. If you are not serious about the reservation with us, please allow another member/guest to have the slot they crave. We have found that requiring a deposit helps with this process. If someone is unsure whether or not they will attend, they will tend not to pay the deposit in order to schedule the appointment. This makes it easier for those of our clients who are serious about their appointments, to find an opening that matches their availability- which makes for a smoother process for everyone.
All of our stores are at prime locations here in Bakersfield. These places are of course beautiful, but expensive to use. We still are responsible to pay for the rents of these buildings, as well as the salaries of our staff, whether or not you attend your appointment once you have reserved it. The deposit merely covers this and the cost of being open, and we make no profit from the deposit at all. It simply covers our cost of operating and allows us to maintain the beautiful facilities at these optimal locations, and employ a highly trained staff to provide unparalleled services. The alternative to not requiring these deposits would be to instead INCREASE the price of ALL treatments for EVERYONE. As a company, we decided that increasing our prices for all of our clients to cover the cost of last minute cancellations and/or rescheduling of individual clients wasn’t the right thing. Rather, we felt that individual people should take on the responsibility for their appointments. We appreciate that it might not be your fault that you cannot attend; you or someone close to you might not feel well, your work schedule changes, your car has broken down, or you’ve just plain changed your mind. No one pays a deposit and expects that they aren’t going to attend, which we understand- but that is the whole concept of our deposit policy, in case of such contingencies. If they are refundable, there is little point in them being taken in the first place. However, regardless of this, these non-attendances do not magically make business costs disappear and can quickly spiral into thousands of dollars in losses. When you are a small business like us- that really impacts our ability to cover just our operating costs. Keep in mind that we also employ a guest relation team to answer questions and schedule your appointments before you even arrive for your appointment- the deposit covers that cost as well.
Please keep in mind that we do not believe that someone who schedules an appointment with us ever foresees the reason why they may no longer be able to come and again in the interests of fairness, we have to have the same rule for everyone without exception. We inform everyone at the time of booking their new appointments that the deposit is non-refundable, knowing that although this can seem a bit on the strict side, it is fair and ethical. You take on the responsibility of ensuring your attendance and please be advised that the deposit will be lost, regardless of the reason behind it if you do not give us adequate notice.
There are several ways that you can pay the non-refundable deposit.
Euros: Members with enough Euros on account can choose to substitute this deposit with their Euros. Euros will not be deducted from your account until after you have received your service OR unless you cancel or reschedule your appointment with less than the required notice (48 hours for medical and spa treatments, 4 hours for tanning appointments).
Credit Card: This is an easy option for most people, regardless if there are long time members or first time guests. You will need to authorize us to process the deposit using your choice of card payment either on our online system or over the phone.
Gift Card: Lucky guests or members who want to use the balance of their gift cards to pay for their deposits may do so by sharing the card information either via our texting system or over the phone. A guest relations team member will happily check the balance and apply the deposit amount to your account.
Spa Package Coupons: Coupons must be turned in at the store before scheduling your appointment. Live out of town? You can text us a picture of the coupon with the finalized date written on it in permanent market on the day that you schedule your appointment. Just bring in the coupon into the location on the day of your appointment to turn in to finalize the transaction.
1 session from a pre-purchased package: Rather than paying an additional fee, your deposit can be replaced by one of your sessions from a pre-purchased packaged.
Promotional Pricing: When you take advantage of our amazing promotions, you are purchasing a service. If you have a service on account, you can choose to substitute the deposit with this service. Please be careful when choosing this option as you are possibly losing part or all of the value of this purchase when you choose this as your deposit.
Membership Sign-on Bonus: Be extra sure that you can make your appointment when you use this option- your deposit will be substituted by your bonus.